Help & Support

Frequently asked questions

Answers to the questions trade customers ask most often. For anything not covered here, our team is glad to help.

Common Questions

What you need to know

Yifa is a trade supplier. We sell to furniture retailers, interior designers and property managers who hold a valid business account. New customers open an account by submitting business credentials such as a resale certificate or business license.

Prices and availability can change without advance notice. We confirm current pricing whenever you place or update an order, so please contact us for the latest figures. Please contact us for more details.

We deliver throughout the New York metro area, including Brooklyn, Queens, Manhattan, the Bronx, Staten Island, Long Island and New Jersey. Warehouse pickup is also available. Delivery charges vary by area and order value and can be confirmed with our team.

Yes. Pickup is available from our Brooklyn warehouse, and for many areas pickup is free when an order is below the delivery threshold. Please contact our team for current thresholds.

We are not able to guarantee a specific arrival time. Delivery times depend on traffic conditions and the day's route.

Claims for factory defects must be reported within 7 days with photographs. Returns must be in original packaging and unused. A restocking fee applies, returns and exchanges do not include a cash refund, and return shipping is the buyer's responsibility. Please contact our team for full details.

Yes, we stock mattresses alongside our bedroom furniture. Mattresses have their own care and return guidelines — for example, minor surface compression is normal and is not treated as a defect. Please review our mattress guidelines or contact our team.

Yes. Our showroom and warehouse at 6410 8th Ave, Brooklyn, NY are open Monday to Friday, 9:00 AM to 5:30 PM. We recommend contacting us ahead of your visit.

We import three core collections: bedroom, living room and dining. Each includes a range of pieces — see our Collections pages for what is included.
Still Have Questions?

We are happy to help

If your question is not answered here, reach out to our team and we will get back to you.